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Retail in Dumfries,Virginia
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Customer Service & Sales Associate

Arlington Full-Time
W2, Weekly Pay, Bonuses
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Come join our growing team! We are seeking a Customer Success Manager to work directly with customers to enhance their overall client experience. The Customer Success Manager is responsible for overall customer wellbeing by interacting with customers on a one-to-one basis, presenting new services and options and acting as a Brand Ambassador for our clients.

We are looking for people who have the magic combination of online marketing expertise and customer management at a high level.

Responsibilities include:

  • Establishing a relationship that works to ensure customer’s retention and overall satisfaction

  • Acting as a liaison between campaign management and the customer with a focus on clear communication

  • Developing success plans for customer acquisitions and retention

  • Be a champion of world-class customer/client service; deliver high-quality customer experience at every contact point

  • Track development of marketing campaigns, and progress towards sales goals

  • Work with the Campaign Managers and executive team to identify/resolve all issues that could impact satisfaction

  • Ensure that all team members abide by our standard operating procedures

  • Prioritizing and driving resolution of customer issues

  • Accurately capture customer feedback

  • Develop and maintain expertise on industry trends and new products

Customer Service Representative Job Duties:

● Attracts potential customers by answering product and service questions; suggesting information about products and services. 

● Opens customer accounts by recording account information. 

● Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 

● Recommends potential products or services to management by collecting customer information and analyzing customer needs. 

● Contributes to team effort by accomplishing related results as needed.



Candidates Will :

  • Work with Fortune 500 Clients.
  • Have opportunities for Progression in a Fast Growing International Business.
  • Work in a stimulating Environment.
  • Be trained on Marketing Systems and Theories.
  • Learn about Business Development.
  • Receive comprehensive job and leadership training
  • Have opportunities to advance within this entry level role

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

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$48K
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Customer Service & Sales Associate
W2, Weekly Pay, Bonuses
Estimated Salary: $64K
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