TrendHR is partnering with a client in North Fort Worth that is looking for a Customer Support Specialist. Our client, a manufacturing organization, is seeking a Customer Advocate for a newly created opportunity. This temp-to-hire position requires someone with 3+ years of strong customer service skills in a professional office setting, and a proven track record of excellence. The Customer Advocate acts as a focal point for customer problems, questions and/or concerns.
Typical responsibilities include:
Maintaining contact with clients
Handling incoming telephone calls, emails, letters and messages. They may reply themselves or acknowledge the contact and pass it to the sales representative or account manager to provide a detailed response.
Order follow up and production updates
Client coordinators contact clients to acknowledge receipt of orders or service requests and update them on progress and delivery schedules.
They may also contact clients to let them know about new products, special offers or price changes. They coordinate with the proper company personnel to provide timely and accurate answers for the customers.
- 2-3 years customer/client support experience, preferably within a manufacturing or industrial environment
- Excellent communication skills- verbal and written
- Order entry and billing experience preferred
- Strong attention to detail
For immediate consideration please APPLY NOW!