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Technical Support Specialist II

Innovative Systems Group Schaumburg, IL
$22,000.00 - $23,000.00 / year
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Job Description:

 Need to be able to pass a CJIS BG (A national fingerprint- based criminal history record check will be performed upon assignment of personnel to a facility with unescorted access to FBI CJIS systems.) in addition to the Criminal and education checks and drug test. MSI will run the CJIS check. Please let your candidates know during the prescreen that he will need to pass the CJIS BG check. 
Have to have experience with Working assisting customer to troubleshooting networks (TCP/IP, DNS, Routing, Sub-netting). 

This is Temp to hire 

LOCATION: 
• This position will be a work from home position but seeking candidates that live in the Illinois and Missouri 
TRAVEL: 
• Requires mandatory 6 weeks training in California with occasion travel; Travel expenses will be paid by contractor/supplier upfront and reimbursed by MSI (Please ensure you are set up to pay for your contractors travel if they cannot pay for their travel expenses up front) 

• Technical Support Specialist must be able to travel to client site by car and/or plane on a moment’s notice. 
• Initial training will take place in Livermore, CA for a period of up to six weeks. 
• Travel may be as high as 50% of the time. 

DUTIES AND RESPONSIBILITIES: 
Systems Support, Installation & Servicing 
• Phone Support during regular business hours and on-call availability during off hours 
• Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person. 
• Be the main point of contact for all of valiant product base providing tech support 
• Respond to and resolve all client’s concerns. 
• Ensure timely and accurate set up of all systems. 
• Test systems to ensure they are working correctly. 
• May be required to adjust systems, including mechanical, electrical, software or hardware, to make equipment functional depending upon the environment. 
• Meet deployment timelines and give accurate assessments of completion dates for installations while onsite. 
• Communicate issues found in the field effectively with thorough descriptions for development debugging. 
• Maintain a log of customer interactions for future learning 

REQUIRED QUALIFICATIONS:
 
• Must be a motivated self-starter with a drive to learn 
• Proven effective at working from home with little to no supervision 
• Completion of degree or equivalent college course work related to computer system and hardware. 
• 3+ years’ work experience. 
• Networking, Technical Support & troubleshooting experience crucial. 
• IT Help desk or Tech support back 
• Detail oriented, highly organized and self-sufficient. 
• Must be able to effectively communicate in English, both written and spoken. 
• Have well-developed interpersonal communication skills and able to effectively use judgment and initiative in resolving problems and providing information. 
• Ability to travel 
• Reliable transportation and a clean driving record 
• Have experience developing and enhancing strong client relationships 
• Willing to work off hours and on-call 
• Must be thick-skinned and quick-witted! 

 

Job Description:

 Need to be able to pass a CJIS BG (A national fingerprint- based criminal history record check will be performed upon assignment of personnel to a facility with unescorted access to FBI CJIS systems.) in addition to the Criminal and education checks and drug test. MSI will run the CJIS check. Please let your candidates know during the prescreen that he will need to pass the CJIS BG check. 
Have to have experience with Working assisting customer to troubleshooting networks (TCP/IP, DNS, Routing, Sub-netting). 

This is Temp to hire 

LOCATION: 
• This position will be a work from home position but seeking candidates that live in the Illinois and Missouri 
TRAVEL: 
• Requires mandatory 6 weeks training in California with occasion travel; Travel expenses will be paid by contractor/supplier upfront and reimbursed by MSI (Please ensure you are set up to pay for your contractors travel if they cannot pay for their travel expenses up front) 

• Technical Support Specialist must be able to travel to client site by car and/or plane on a moment’s notice. 
• Initial training will take place in Livermore, CA for a period of up to six weeks. 
• Travel may be as high as 50% of the time. 

DUTIES AND RESPONSIBILITIES: 
Systems Support, Installation & Servicing 
• Phone Support during regular business hours and on-call availability during off hours 
• Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person. 
• Be the main point of contact for all of valiant product base providing tech support 
• Respond to and resolve all client’s concerns. 
• Ensure timely and accurate set up of all systems. 
• Test systems to ensure they are working correctly. 
• May be required to adjust systems, including mechanical, electrical, software or hardware, to make equipment functional depending upon the environment. 
• Meet deployment timelines and give accurate assessments of completion dates for installations while onsite. 
• Communicate issues found in the field effectively with thorough descriptions for development debugging. 
• Maintain a log of customer interactions for future learning 

REQUIRED QUALIFICATIONS:
 
• Must be a motivated self-starter with a drive to learn 
• Proven effective at working from home with little to no supervision 
• Completion of degree or equivalent college course work related to computer system and hardware. 
• 3+ years’ work experience. 
• Networking, Technical Support & troubleshooting experience crucial. 
• IT Help desk or Tech support back 
• Detail oriented, highly organized and self-sufficient. 
• Must be able to effectively communicate in English, both written and spoken. 
• Have well-developed interpersonal communication skills and able to effectively use judgment and initiative in resolving problems and providing information. 
• Ability to travel 
• Reliable transportation and a clean driving record 
• Have experience developing and enhancing strong client relationships 
• Willing to work off hours and on-call 
• Must be thick-skinned and quick-witted! 


Skills required

Customer Service
Technical Support
Problem Solving
Information Technology
Troubleshooting (Problem Solving)
Customer Support
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