We are looking for a full-time employee who will provide customer support to the organization. This position implements support as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work.
Responsibilities of a Customer Service Representative:
Interact with customers daily to inform of client products and services
Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on level of expertise.
Ensure and provide quality service to external customers.
Answer all customer inquiries in a timely and professional manner.
Process orders with high level accuracy.
Maintain a positive representation of the company and associated brands at all times
Requirements of a Customer Service Representative:
Must have great attention to detail.
Must be a team player.
Previous customer service and sales experience is a plus.
Must have strong communication skills.
Must be personable and comfortable interacting with customers daily.
Desire to participate in professional development and take on new responsibilities
Self-motivated and comfortable working both independently and as part of a team
Customer service or customer relationship experience
Health insurance reimbursement for all staff (upon qualification)
Life insurance at no cost
Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
UNION BENEFITS – Our staff also belong to a union which includes benefits
Free college classes for all members
Student Debt Reduction Program
Scholarship access for members and their children
Union provides life insurance (in addition to our company) for all members
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