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IT Help Desk Analyst

Angola Full-Time
$38,000.00 - $41,600.00 / year
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Well established and growing manufacturing company located in Angola, Indiana, seeks an IT Help Desk candidate.  This is a long term, full time, direct hire opportunity.

Tasks that will be assigned:

·         Assists in providing Level I & II Service Desk Support.

·         Escalates problems (when required) to senior team members

·         Records, tracks and documents the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

·         Tests repairs to ensure problem has been adequately resolved

·         Basic LAN configuration and troubleshooting

·         Develops help sheets and FAQ lists for end users

·         Responsible for daily corporate backups

·         Experience with UPS/FedEx software and hardware a plus

·         Printer/Scanner/Copier implementations

·         Basic ShoreTel phone configuration

PREFERRED CERTIFICATIONS • A+ certified or similar • other certifications helpful, but not required

 

Preferred Candidate Skills & Qualities:

·         2+ years help desk / administration experience

·         Exceptional customer service orientation

·         Strong documentation skills

·         Exceptional written and oral communication skills

·         Strong experience with desktop operating systems

·         Ability to present ideas in user-friendly, business-friendly and technical language

·         Proven analytical and problem-solving abilities

·         Ability to effectively prioritize and execute tasks in a high-pressure environment

·         Strong attention to detail

·         Performs post-resolution follow ups

·         Experience working in a team-oriented, collaborative environment

·         Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes - a plus

 

Skills required

Technical Support
Information Technology
Operating Systems
Computer Hardware
Telecommunications
Server (Computer Science)
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