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Customer Care Representative

Atlantic Broadband Berwick, PA Full-Time
$28,990.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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Customer Care Representative

Position Profile:

We are looking for a self-motivated high performer that loves helping people and has a real passion for the customer experience. This role would demand that you serve as a customer service expert, resident expert on products and service, and the ability to “wow” our customers in each interaction you have. If you are inquisitive, enjoy learning new things, have a passion for technology and like helping people, then this is the right opportunity for you.

 

Come join a team that will set you up for success! Apply today!

Responsibilities:

  • Achieve proficiency in providing customer support for service complaints within required time frame
  • Answer questions regarding services and products; receive telephone calls from cable customers to discuss billing questions and service concerns; place telephone calls to customers to resolve non-payment of bills; Assess customer needs and promote cable services to existing and new customers with tact and courtesy
  • Place new installation orders, service orders for disconnects and service changes generated from the customer; schedule appointments accordingly; prepare associated paperwork for work orders; process special requests for services (i.e., pay-per-view); input orders into computer systems
  • Responsible for researching customer complaints and processing billing adjustments by inputting credits or other adjustments into the computer records for customer accounts

Customer Care Representative

·       

Qualifications:

·        Dynamic communication skills

·        Passion for customer service and technology

·        Engaging attitude

·        Sincere desire to address customer issues/concerns/needs

·        Consultative sales ability

·        Tech savvy - able to perform computer navigation

·        High school degree and/or equivalent

·        1-3 years related experience - Customer Service and/or Sales in a retail environment

 

Recommended skills

Sales
Retailing
Scheduling
Customer Support
Navigation
Consultative Selling

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$28,990
Avg. Yearly Salary

Career Path

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Customer Care Representative
$28,990.00 (Careerbuilder est.)
Estimated Salary: $71K
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