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Customer Service Representative at Mindlance

Customer Service Representative

Mindlance Baltimore, MD Contractor
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Advance your career with Mindlance! We have been connecting talented Non- IT professionals with world-class companies since 1999. Mindlance is here to help you to find the perfect fit with just the right company. Currently, we are seeking a Customer Service Representative for an exciting career growth opportunity.

Make your next big career move with the kind of position that will allow you to be genuinely passionate about the work you do! Our recruiters will work closely with you to help you get the edge over the competition. Let Mindlance advocate for you – apply today!

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Perform various task for residential and small business customer:

  • Demonstrated ability to respond to emergencies and manage stressful situations.
  • Demonstrated ability and willingness to work effectively and productively in a changing environment.
  • Demonstrated ability to understand Call Center processes
  • Managing difficult and non-difficult customers utilizing soft skills
  • Follow-up on tasks until completion utilizing organizational skills
  • Identify problems along with solutions
  • Self-managed with minimal supervision
  • Effective oral and written communication skills, including demonstrated use of three-part communications.
  • Ability to coordinate activities with various departments to achieve first contact resolution.
  • Demonstrated analytical skills and judgment.
  • Communicating with customers in-person, through email or chat, over the phone or on social media (Facebook and Twitter)

·       Pilots and tests new customer contact programs, processes and technology

·       Must be high-energy, detail-oriented, and proactive

·       Work with other departments and follow up with customers on issues that need to be researched

·       Train, provide support, ideas and encouragement to Universal agents

·       Conduct live/recorded call monitors to ensure quality, and compliance

·       Audit accounts to monitor associate quality and training needs

·       Assist with floor management, escalated customer calls and universal agent questions

·       Builds and maintains effective relationships within the care center, cross -functionally and with subject matter experts.

·       Exercises initiative and independent judgement while researching and solving complex customer complaints and issues


Position Requirements:

  1. High School diploma or equivalent.
  2. You must have at least (2) years customer service experience (call center environment is preferred).
  3. You must be able to type a *MINIMUM* of 40 words per minute.
  4. Excellent written & verbal communication skills.
  5. Strong PC Skills and professional telephone etiquette.
  6. Ability to multi-task (type while talking to customers)
  7. Ability to work in a fast paced environment.
  8. You must demonstrate excellent written & verbal communication skills.
  9. You must have a proven track record of reliability and customer focus.

10.  Minimum 3 years Customer Service Call Center Background

11.  Excellent interpersonal skills

12.  Excellent knowledge of customer relations

13.  Excellent conflict resolution skills

14.  Ability to multitask

15.  Excellent managerial skills

Recommended Skills

  • Analytical
  • Attention To Detail
  • Auditing
  • Call Centers
  • Communication
  • Conflict Resolution
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