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Desktop Support

Systel.Inc Moline Full-Time
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Desktop Support:

Title : Desktop Support

Location : Moline, IL

Full Time

 

Job Description:

Roles & Responsibilities:

• Analyze, resolve, respond to, and document end user inquiries

• Install desktop/Laptop software using approved tools

• Troubleshoot operating system

• Troubleshoot connection issues with LAN/WAN

• Update tickets with accurate and timely records of work performed, and resolution detail

• Maintain and contribute to a knowledge base

• Coordinate hardware warranty repair

• Escalate to 3rd party vendors when necessary

• Responsible for raising and coordinating problem management issues

• Perform additional tasks (end user/infra related) when required

• Participate in projects

Desktop Support:

Title : Desktop Support

Location : Moline, IL

Full Time

 

Job Description:

Roles & Responsibilities:

• Analyze, resolve, respond to, and document end user inquiries

• Install desktop/Laptop software using approved tools

• Troubleshoot operating system

• Troubleshoot connection issues with LAN/WAN

• Update tickets with accurate and timely records of work performed, and resolution detail

• Maintain and contribute to a knowledge base

• Coordinate hardware warranty repair

• Escalate to 3rd party vendors when necessary

• Responsible for raising and coordinating problem management issues

• Perform additional tasks (end user/infra related) when required

• Participate in projects

Skills required

Technical Support
Resolve Technical Issue
Provide User Support
Operating Systems
Provide Technical Assistance
Provide Desktop Support

Location

Salary Estimator

Based on Job Title, Location and Skills
$73K
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Desktop Support
Estimated Salary: $92K
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In this modern age, the resources have dwindled and accompanying it are the rising demands. The challenges in the IT industry are always on the upward curve and this is where you can rely on Systel. It makes it possible to respond to the challenges with its innovative solutions that empower you to set your business on an ascending growth curve. Systel has kept itself abreast with the unprecedented developments that IT has witnessed in last 10 years. Our cogent and effectual strategies enable our clients to get access to the new-age technologies and accelerate their operations in the most profit-driven manner. We provide:


• Software Solutions
• Process Outsourcing Services
• Engineering Services
• Application Development Services
• Staffing Services

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