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IT Coordinator

Mack & Associates, Ltd Chicago, IL Full-Time
$50,000.00 - $55,000.00 / year
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  A non-profit organization in Chicago is seeking a highly detailed and self-sufficient IT Coordinator to add to their team. The IT Coordinator will be responsible for providing technical support to the organization as a whole including troubleshooting, managing the help desk ticketing process, and assisting with set-up and break down of equipment. The ideal candidate will have a strong ability to multi-task in a fast-paced environment and enjoy providing exceptional customer service. The salary for this role is $50-55k dependent on experience.

Responsibilities of the IT Coordinator:

  • Provide help desk support to organization for all hardware and applications
  • Manage help desk ticketing queue and assist with requests
  • Manage A/V set-up and breakdown for events
  • Maintain hardware and software inventory including maintenance and configuration
  • Create and sustain troubleshooting procedures and documentation
  • Coordinate and execute training workshops
  • Additional projects and tasks as needed

Requirements of the IT Coordinator:

  • Bachelor’s degree required with an IT concentration
  • 2+ years’ CRM/database experience
  • Strong technical knowledge of enterprise hardware, applications, and networked systems
  • Advanced proficiency in Microsoft Office Suite
  • Highly detail oriented and organized
  • Excellent communication skills, both written and verbal
  • Ability to handle confidential/sensitive information with discretion


Recommended skills

Technical Support
Help Desk
Help Desk Support
Attention To Detail
Complex Problem Solving


Salary Details

This salary was provided in the Job Posting.
Yearly Salary
This salary is within the average salary range of $37,440-$140,029 for this role in this location
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Job ID: P-18


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