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IT Coordinator

Mack & Associates, Ltd Chicago, IL Full-Time
$50,000.00 - $55,000.00 / year
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  A non-profit organization in Chicago is seeking a highly detailed and self-sufficient IT Coordinator to add to their team. The IT Coordinator will be responsible for providing technical support to the organization as a whole including troubleshooting, managing the help desk ticketing process, and assisting with set-up and break down of equipment. The ideal candidate will have a strong ability to multi-task in a fast-paced environment and enjoy providing exceptional customer service. The salary for this role is $50-55k dependent on experience.

Responsibilities of the IT Coordinator:

  • Provide help desk support to organization for all hardware and applications
  • Manage help desk ticketing queue and assist with requests
  • Manage A/V set-up and breakdown for events
  • Maintain hardware and software inventory including maintenance and configuration
  • Create and sustain troubleshooting procedures and documentation
  • Coordinate and execute training workshops
  • Additional projects and tasks as needed

Requirements of the IT Coordinator:

  • Bachelor’s degree required with an IT concentration
  • 2+ years’ CRM/database experience
  • Strong technical knowledge of enterprise hardware, applications, and networked systems
  • Advanced proficiency in Microsoft Office Suite
  • Highly detail oriented and organized
  • Excellent communication skills, both written and verbal
  • Ability to handle confidential/sensitive information with discretion

P-18

Recommended skills

Technical Support
Help Desk
Help Desk Support
Attention To Detail
Multitasking
Complex Problem Solving

Location

Salary Details

This salary was provided in the Job Posting.
$50,000-$55,000
Yearly Salary
This salary is within the average salary range of $37,440-$140,029 for this role in this location
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Job ID: P-18

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