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Hotel Front Office Manager

Harper Associates Mackinac Island, MI Full-Time
$38,000.00 - $40,000.00 / year
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Hotel Front Office Manager – Evenings

Mackinac Island – Seasonal (March-October)

$800-850/weekly plus housing, utilities and meals included

Harper Associates is in search of an experienced Hotel Front Office Manager to join one of the larger Mackinac Island properties. This position is responsible for overseeing the guest services team and ensuring a quality experience for all hotel guests. This includes supervision of the front desk, concierge, bellmen, porters, and all supervising staff members.

Primary responsibilities:

 Interview, hire, train, problem solve, team communication and recommend discipline and/or termination when necessary

 Resolve guest complaints; anticipate potential problems, address operational issues

 Assist in other areas of the hotel when necessary, acting MOD

 Create schedules, monitor time cards and hours to ensure accurate payroll processing

 Must be able to remain calm and alert, especially during emergency situations and/or heavy hotel activity

 Monitor and maintain the front office systems and equipment to ensure their performance

 Be present in lobby & throughout the resort and create positive guest interactions

 Keep accurate account of the budget for the various areas and monitor labor on a daily basis

 Be the point person for all VIPs arriving to the hotel and touch base with them on a daily basis throughout their stay

 Assist with check-ins and check-outs, cover lunches and breaks for staff, and cover the PBX line when needed

Sarah Slawinski-Marble

Executive Recruiter | Harper Associates

[ Link removed ] - Click here to apply to Hotel Front Office Manager

see above description

Recommended skills

Office Management
Front Office

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Hotel Front Office Manager
$38,000.00 - $40,000.00 / year
Estimated Salary: $71K
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