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Company Contact Info
- Wilmington, MA
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Customer Service Representative
Integrated Resources, Inc • Wilmington, MA
Posted 2 months ago
Job Title: Customer Service Representative
Job Location: Wilmington, MA
Job Duration: 03 Months
Overview: Represents company to external and internal customers, answers product-related questions, traces lost shipments, and interprets and clarifies customer orders for the shipping department. Takes orders over the phone when necessary, and may manage web-based ordering. Enters and maintains database records of customer profiles and prepares and maintains status reports. Confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders. May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments. May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
- Strong computer skills - Microsoft programs; SAP and Sales Force preferred.
- Call center experience a plus.