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Company Contact Info

  • 360 East 22nd Street
    Lombard, IL 60148
  • Laura Arroyo

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Bilingual (Spanish) Epic Customer Service Representative

MiraMed Revenue Group • Lombard, IL

Posted 26 days ago

Job Snapshot

Travel - None
Experience - 0 to 10 years
Degree - High School
Healthcare - Health Services
Customer Service

Job Description

SUMMARY: The Epic Customer Service/ Medical Billing Representative will work within the Virtual Recovery Department employing standard operational procedures to ensure the delivery of exceptional patient services.  The Representative will put the patient’s needs first while collecting the patient’s self pay balances. 

  • Provide outstanding customer service to patients.
  • Accurately document and update statuses on patients’ accounts in a timely fashion. 
  • Maintain confidential and sensitive patient information using a high level of discretion.
  • Process inbound and make outbound calls.
  • Identify errors in the revenue cycle including registration, clinic operations, information technology, charge entry, coding, documentation, billing, and inappropriate reimbursement/rejections from third- party payers.  Document and correct as needed.
  • Meets and exceed predetermined monthly collection goals.
  • Ability to negotiate and persuade.
  • All other duties as assigned.

Job Requirements

  • Bilingual (Spanish) is required.
  • High School Diploma/ Some college preferred
  • Healthcare customer service and collections required
  • Preferred EPIC or other medical billing systems
  • Excellent written and verbal communication skills
  • Preferred insurance terminology (EOB, OCB, ICD 10-codes, Deductible, ETC.)
  • Excellent time management, organizational skills, and attention to detail
  • Problem solving skills and ability to multitask
  • Ability to make sound decisions and execute standard operational procedures
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