Responsible for the planning and implementation of changes to the information technology infrastructure within established processes. This level works on low to medium complexity infrastructure problems; applies technology to meet specific needs, focusing on tasks with some complexity. The role provides infrastructure support and maintenance by planning work and coordinating with others to deliver functionality on a complete infrastructure technology of low complexity or a significant portion of a medium complexity infrastructure technology. Selection, planning, and implementation of changes to some subset of the information technology infrastructure. Requires some contacts with multiple functional and business partners on tactical issues and limited contact for planning issues. Receives guidance from Scrum Master or senior team member when needed.
Monitors, applies changes to, and/or manages current information technology infrastructure to ensure high availability and optimal performance in an integrated environment.
Performs and applies information analysis to resolve infrastructure problems. Delivers infrastructure technology for business requirements.
Identifies, analyzes, selects, and applies, the appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes.
Works on projects that require contact with other Information Technology departments at the unit, division, or enterprise level.
Completes changes and improvements to processes. This may include modifying existing operating systems, designs, or program code, or designing new processes. Responsible for communicating and recording change documentation.
Information technology experience and/or business experience. 1-3 years
Experience supporting Microsoft System Center Configuration Manager (SCCM)
Experience supporting Windows patching.
Experience supporting Antivirus administration.
Experience supporting Group Policy administration.
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