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Call Center Representative job in Atlanta at TalentWorldGroup Plc.

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Job Requirements

  • Represent our client's services in a professional, member-centric manner
  • Provide timely response to members requests
  • Gather information to determine member eligibility and appropriate course of action
  • Manage the relationship for inbound member calls
  • Respond and interact with members during challenging times
  • Document within and navigate multiple internal computer systems while providing exceptional quality
  • Demonstrate empathy, actively listen and effectively communicate with members
  • Document key information clearly and concisely on customer account and our client's software system regarding information provided, received, or action taken
  • Comply with all applicable compliance regulations (i.e., HIPAA), organizational policies and procedures
  • Identify opportunities for improved member experience and provide feedback with member service improvement recommendations

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Call Center Representative at TalentWorldGroup Plc.

Call Center Representative

TalentWorldGroup Plc. Work From Home Full-Time
$11.50 - $12.50 / hour
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Think Global - Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Contact Center. We are a truly people's company and we are on a mission to reinvent professional Home-Based Working and build the Workplace of the Future!


We are looking for Customer Care Talents with excellent communication skills in English and Call center experience to join us and start working on a Premium Customer Care project in Medical Tech industry already from May 24th !


Benefits

  • Home-based working
  • Freelance contract with the possibility of choosing your own schedule
  • Opportunity to join future projects
  • Long term cooperation agreement
  • Career development
  • Gamification program (make more money by the hour, earn paid holidays )

We are looking for you in case you have:

  • 2+ years of experience in Contact center industry (Inbound/Outbound)
  • Full-time availability (40hr/week) for the initial 4 week training - The training starts on May 24th
  • Strong user level of Computer skills
  • You strive for excellence and find your happiness in helping others
  • You have excellent oral and written communication skills in English
  • College or University Degree is an advantage

What we need from you:

Internet:

  • Broadband internet connection
  • Ethernet based LAN connection

Hardware Requirements:

  • Processor: 1.8Ghz upwards (64bit preferable)
  • RAM: 4 GB RAM upwards
  • Available Storage: 10Gb minimum
  • Preferred Resolution: 1920x1080
  • Wired USB Headset

Operating System

  • Microsoft Windows 8.1,
  • Microsoft Windows 10, or
  • MacOS 10.11* or newer
  • Represent our client's services in a professional, member-centric manner
  • Provide timely response to members requests
  • Gather information to determine member eligibility and appropriate course of action
  • Manage the relationship for inbound member calls
  • Respond and interact with members during challenging times
  • Document within and navigate multiple internal computer systems while providing exceptional quality
  • Demonstrate empathy, actively listen and effectively communicate with members
  • Document key information clearly and concisely on customer account and our client's software system regarding information provided, received, or action taken
  • Comply with all applicable compliance regulations (i.e., HIPAA), organizational policies and procedures
  • Identify opportunities for improved member experience and provide feedback with member service improvement recommendations

Recommended Skills

Call Centers
Customer Relations
Customer Service
Provide Helpful Service
Telephone Skills
Update Customer Information
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