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Customer Service Agent- PA
We are looking for talented individuals to assist us in providing answering services on behalf of our customers. Our Agents act as a representative of different nationwide customers by answering their incoming calls and assisting their clients. We answer anything from routine calls to extreme emergencies 24 hours a day/365 days a year.
Why work at Pittsburgh Telephone Answering Services?
• This a position where you can make a difference by helping people, often in times of need.
• We foster a family atmosphere where co-workers are very close and friendly.
• Inbound call center – no out-bound sales calls!
• Paid Training
• Medical, dental, and vision benefits, 401K, and PTO offered for full-time employees
• Paid holidays
- Provide a high level of customer service to all callers, care and advocate for our clients, and address their needs in the most efficient time and manner.
- Follow the customer-specific screen prompts to answer client questions; taking messages and relaying information as directed
- Assist in keeping customer instructions current and accurate
- Assist in various administrative functions as needed
Qualifications and Skills:
- High school graduate (or GED)
- Ability to work different shifts – holidays, weekends and evenings.
- Strong organizational skills
- Good communication skills
- Independent thinker
- Proficient in spelling and typing (45 WPM)
- Excellent memory, recall, and ability to accurately record messages
- Ability to be a team player
- Must have reliable transportation
- Customer service experience preferred but not required
We are currently hiring for full-time agents who will work primarily the evening shift but may be required to work other shifts as needed. If you have these skills and are looking to work in a family environment where you can help people, we would love to hear from you!
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What is the Careerbuilder Estimated Salary?
Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.Career Path
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