Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default3

Product Support Agent

PrideStaff San Diego Seasonal/Temp
$19.00 - $19.50 / hour
Apply Now

Our client located in Poway, CA is currently looking for new Product Support Agents with hands on work experience as an automotive maintenance mechanic to join them in their growing operations. They are a prominent SaaS company that provides their products to the automotive repair market. Please see below for a full job description.


JOB TITLE: Phone Support Agent


GENERAL FUNCTIONS:

Under minimal supervision, assist customers with data content issues in electronic products produced by the client. To ensure customer’s problem is resolved and documented or forwarded appropriately.


PRIMARY RESPONSIBILITIES:

  1. To respond to customers politely and attentively and to maintain a professional, helpful attitude at all times.
  2. To provide immediate determination of customer needs. To resolve or route call appropriately.
  3. Document all inquiries received, via telephone, email or correspondence.
  4. Assist customers with product content questions.
  5. Accurately update and maintain the incidents in the tracking software package.
  6. Follow procedures set in the product content support job guidelines.
  7. Time on the telephone taking incoming calls, making outbound calls or waiting for incoming calls should comprise of 60 to 70 percent of the time staffed per day.
  8. Perform other duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  1. High School diploma or equivalent is required. Some College a plus
  2. Experience in high-volume customer service center in fast paced environment with emphasis on incoming telephone contact is preferred.
  3. Automotive knowledge required.
  4. Heavy Duty Truck knowledge a plus.
  5. Must possess strong verbal and written communication skills, and have a professional demeanor.
  6. Ability to prioritize, organize and manage multiple tasks simultaneously with a high level of accuracy and be able to work under pressure.
  7. Minimum 1-year experience working with PC based applications.
  8. Punctuality and good attendance are required.
  9. ASE certifications preferred.
  10. Must be able to perform under pressure
  11. Experience working as a service technician or automotive mechanic is critical.

Due to high volume of applications we will only be contacting those who qualify per the above requirements.

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

About the company

Salary Details

Based on Job Title, Location and Skills
$19
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Product Support Agent
$19.00 - $19.50 / hour
Estimated Salary: $64K
Apply to this job.
Think you're the perfect candidate?
Apply Now

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

In 1978, George Rogers had a vision, a dream to create a new type of staffing organization—one that offered the resources and expertise of a national firm with the spirit, dedication and personal service of smaller, entrepreneurial firms. The result is PrideStaff, a national staffing organization delivering innovative solutions to the challenges employers face every day. Through a combination of strong leadership at the national and local level, PrideStaff has consistently delivered exceptional service to our clients and field associates. Over our 25 plus year history, our model has been highly successful. Year after year, our growth has consistently outpaced the growth of the staffing industry.


View the full profile