● Receive and handle customer orders and issues via telephone, fax, email and customer portals and enter orders into Shoptech E-2 ERP system.
● Review order size, pricing with price breaks, minimum production requirements to ERP information, highlighting items with issues before accepting.
● Interface with production, purchasing and shipping to identify and troubleshoot issues.
● Maintain courteous, effective customer contact regarding inquiries/ orders/ forecasts and coordinating solutions with our OEM customers as needed.
● Follow up to ensure customer satisfaction.
● Monitor Kanban system entering orders to meet expected customer usage.
● Attend team meetings.
● Maintain customer information in ERP system.
● Process Invoices and Payables
● Other administrative duties as assigned