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Customer Service Rep / Admin Support job in West Chester Township at Long-Stanton Mfg Co.

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Customer Service Rep / Admin Support at Long-Stanton Mfg Co.

Customer Service Rep / Admin Support

Long-Stanton Mfg Co. West Chester Township, OH Full Time
$20.00 - $23.00/Hour
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We are looking for an individual who will maintain customer relationships by handling customer inquiries, orders and request in a professional and friendly manner. This person will coordinate and communicate with all affected internal and external shareholders in order to meet our customer expectations. In addition, invoicing, payables and other administrative duties will also be covered by this position.

Long-Stanton Mfg is a family owned business in operations since 1835 offering competitive benefits.

Check our website for more information about the company

Job Responsibilities

 Receive and handle customer orders and issues via telephone, fax, email and customer portals and enter orders into Shoptech E-2 ERP system.

 Review order size, pricing with price breaks, minimum production requirements to ERP information, highlighting items with issues before accepting.

 Interface with production, purchasing and shipping to identify and troubleshoot issues.

 Maintain courteous, effective customer contact regarding inquiries/ orders/ forecasts and coordinating solutions with our OEM customers as needed.

 Follow up to ensure customer satisfaction.

 Monitor Kanban system entering orders to meet expected customer usage.

 Attend team meetings.

 Maintain customer information in ERP system.

 Process Invoices and Payables

 Other administrative duties as assigned

Recommended Skills

  • Accurate Data Entry And Paperwork
  • Self Starter
  • Shoptech E2 Exp A Plus
  • Strong Computer Literacy With Word, Excel
  • Strong Organizational Skills
  • Strong Verbal And Written Communication Skills
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