This position will help develop and train on such programs as the New Hires and Refreshers, as well as overall product, process and soft skills training and coaching. This role helps create and execute an effective training program for all Lending functions within the organization.
Product knowledge, new hire induction and classroom training, operations training, compliance training, sales training, and technology training.
Monitors and evaluates training programs to ensure effectiveness.
Uses technology to create training efficiencies and to track participation and documented knowledge.
Will deliver training to a variety of locations so this role will travel occasionally .
Complete new hire trainings with a 1st attempt throughput of more than 85%
Maintain certification records for all new hires and produce the same as and when required
Review and recommend areas of improvement in training content
Analyze month on month QA defects & trends and prepare a refresher training plan accordingly .
Be responsible for conducting monthly training interventions like PKT and PKT Refreshers .
Maintain Training MIS around all training programs conducted and publish reports regularly to the Training Manager/BU
Participate in bi weekly call calibrations with the BU and QA team
Maintain and upkeep of training manuals, decks assessments and other training content
Creates and executes training with new product launches
Increases competency and productivity of experienced Loan Officers (LOs) through group and individual training interventions
Assist with training efforts regarding licensing of inexperienced and unlicensed new LO hires focusing on Mortgage 101, successful loan origination, etc.
3+ years of training and/or education experience
2+ years of work experience in the Lending/Originations industry. This experience can be in a different capacity than training
Proficiency in one on one and group coaching and training
High energy and engaging training style
Proficiency working collaboratively with leaders in various departments to provide support while not managing team members
Excellent written and verbal communication skills
Ability to manage priorities
Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm
Proficiency in Microsoft Office, specifically Excel, Outlook and Power Point and online training software applications
Ability to leverage technology to increase efficiencies and cost savings
Must possess good judgment, leadership and business skills
Ability to be a creative, flexible and innovative team player
Ability to travel to other sites to conduct onsite training sessions as well as conduct trainings through the remote mode like Teams/Over the Phone
Help us improve CareerBuilder by providing feedback about this job:
Report this job
Report this Job
Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to ourTrust and Site Security Team
privacy and protection,
when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder
Terms and Conditions
for use of our website. To use our website, you must agree with the
Terms and Conditions
and both meet and comply with their provisions.