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F668ad90dc2d7f8e90315428de4a149f

Customer Service Representative

American Cybersystems, Inc. (ACS Group) Baltimore, MD Full-Time
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Duration:             24+ months contract position

 

Job Description:

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

 

Minimally, trainees must be able to:
Customer Service Representative , Incoming and Outgoing Calls, Call Center nice to Have

Recommended skills

Instructions
Reports
Customer Satisfaction
Decision Making
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