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Company Contact Info
- Las Vegas, NV 89109
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Customer Service Rep Call Center
BCforward • Las Vegas, NV
Posted 1 month ago
Job Title: Customer Service Rep Call Center
Job Location: LAS VEGAS, Nevada. 89109
Job Estimated Duration: 4 Months Contract.
Compiles payroll data, entry of data, and reconciliation of errors and prepares payroll reporting data for the Payroll Analysts Team to maintain payroll records.
DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): none
KEY JOB FUNCTIONS:
1.Ongoing and energetic personality to handle employee payroll inquires.
2.Must speak with the utmost phone etiquette.
3.Researches required employee information using available resources.
4.Handles and resolve employee payroll grievances.
5.Ability to identify and escalate priority issues.
6.Provides internal customer service by obtaining employee information and guiding towards a resolution.
7.Must have the ability to multi-task.
8.Ability to recognize when follow-up is required with internal customer.
9.Contact business or private individuals by phone.
10.Must have strong listening skills.
11.May be asked to perform various other clerical tasks.
12.Maintains client confidence and protects operations by keeping information confidential
EDUCATION and/or EXPERIENCE:
- High School Diploma required.
- Minimum two years of phone or customer service preferred.
- Payroll experience preferred.
- Knowledge of computer software; MS Excel, Access, and Project, Infinium.
- Attention to detail and numerical skills.
- Excellent communication skills and attitude.
- Computer work
- Interaction with other departments
- GOOD COMMUNICATION SKILLS, RELIABLE.