We are looking for a full-time Domestic Customer Service to help fill a position within our Operations department. The ideal candidate will have strong organizational skills and the ability to work independently handling various responsibilities with competing priorities as well as excellent customer service abilities.
Responsibilities of the position include, but are not limited to, the following:
Open and maintain customer accounts by providing excellent customer service.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Manage large amounts of incoming and outgoing calls
Strong phone handling skills and active listening required
Must have a strong ability to adapt/respond to different types of customers
Excellent communication and presentation skills.
Must be people oriented, have strong organizational skills and attention to detail
Minimum Experience Required:
1-2 years recent experience within a office/clerical or administrative setting
1-2 years recent experience in a proven customer service role
Ability to multi-task, prioritize and manage time effectively
Customer orientation and ability to adapt/respond to different types of characters
Medical, Dental, Vision, Long Term Disability Insurance and Basic Life Insurance (100% paid by the company for employee only coverage)
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