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Order Processor

AppleOne Phoenix Full-Time
$17.00 - $21.00 / hour
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Title:  Customer Solutions Specialist

Location: Phoenix, AZ

Hours: Monday – Friday: 8:00am – 5:00pm

Pay: $17.00 - $21.00 an hour (DOE)

 

Summary:

 

Responsible for leading and ensuring effective sales order management. Serves as single point of contact to provide consistent, positive customer experience.

 

-          Initial order entry, management of order changes, and coordinating order fulfillment.

-          Empower to make decisions on behalf of company in alignment with the company strategy, guiding principles and customer satisfaction.

-          Lead resolution of service issues that directly impact customer order fulfillment.

-          Assists in earning “Customers for Life” through the establishment of positive customer relationships while enhancing customer satisfaction and confidence. 

-          Suggests additions to sales orders based on customer purchase history, knowledge of vertical markets, and commercial strategy. 

-          Gather market intelligence for entry into CRM System.

 

Essential Duties and Responsibilities: 

 

-          Receive and process customer purchase orders

-          Develop solutions to customer needs/opportunities

-          Build and sustains long-term customer partnerships

-          Display effective interpersonal & communication skills (internal/external)

-          Teamwork:  collaborates with team members

-          Understand, generally, about competitors and their services

-          Resolve problems/nonconformance’s quickly

-          Effectively use the CASES process.

-          Completes all paperwork, reports and administrative tasks in a timely, complete and accurate manner.

Knowledge/Skills:

 

-          Communication and active listening skills

-          Telephone skills

-          Knowledge of products, services, and the industries served

-          Problem-solving

-          Keyboarding and basic PC skills – UVX /ERP System Skills

-          General knowledge of pricing and marketing strategy

 

Education/Experience:

 

-          Bachelor’s degree preferred

-          ERP/CRM experience preferred

-          Minimum 2-plus years prior customer service, customer solutions and/or sales experience without a degree.

-          Relevant internship experience equally beneficial to the role.

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$19
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Order Processor
$17.00 - $21.00 / hour
Estimated Salary: $64K
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Since 1964

On a journey around the world during the early 1960s, Bernard "Bernie" Howroyd had to work odd jobs in order to pay his way forward—selling encyclopedias in Australia to chocolates in Canada. Through these varied encounters, an incredible insight started to form in young Bernie’s mind: “No matter where people are from, no matter what language they speak, everyone deserves to be heard and respected.” Inspired and driven by this realization, he took that insight and started AppleOne Employment Services in Los Angeles in 1964.


Hiring Made Human

We at AppleOne have one true belief. We believe in people. Since 1964, we have connected the best people, their talents, skills, career goals, and aspirations with the best companies. We are "Career Gurus." We are "People-People." Let us introduce you!

AppleOne is part of the ActOne Family of Companies. Across our company groups—A-Check Global, AgileOne, and ATIMS—we are able to provide comprehensive services and technologies to our enterprise partners. Our integrity and quality of service is recognized by our ISO-9001:2008, IMAGE, and WMBE Certifications.

We have serviced Federal government over the years (including direct with FEMA). We are DCAA compliant. Recently, we formed a new corporation (ActOne Government Solutions, Inc.) specifically to service Federal government contracts.

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