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Customer Service Representative

Graham Personnel Services High Point Seasonal/Temp
$12.50/ hour
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A Customer Service Representative job in Greensboro, NC is available with Graham Personnel Services. This is a Seasonal job opportunity for a luxury Call Center in High Point, NC.

 

This is a 2nd shift position – 3:00PM to 12:00AM (midnight)

Must be able to work a flexible schedule to accommodate the needs of the client that could include weekends, holidays and inclement weather

 

Some of the Responsibilities of the Customer Service Representative include:

·         Answer incoming phone calls from customers and identify the type of assistance they need

·         Handle escalated calls, resolving more complex customer issues in a one and done manner

·         Ask questions and listen actively to identify issues while documenting required information in computer systems

·         Assist customers in navigating company website and encourage them to learn to complete tasks independently in the future

·         Use computer system to track, gather information, and/or troubleshoot the items raised by the customer

·         Achieve productivity standards and goals set by the company while maintaining high level of customer service

·         Adhere to client’s policies

·         Constant adherence with all corporate policies and procedures as outlined in Employee Handbook and any other procedural process of the organization.

·         Other duties are assigned based on department’s needs

Some of the Qualifications/Requirements of the Customer Service Representative include:

·         An education of at least a high school diploma or GED or 10 years of equivalent working experience.

·         Familiarity with computer and Windows PC applications, which includes the ability to learn new computer system applications.

·         Ability to multi-task

·         Able to work in a team environment                   

Recommended skills

Customer Service
Call Centers
Scheduling

Location

Salary Details

Based on Job Title, Location and Skills
$12
Below Avg. Average Above Avg.

Career Path

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Customer Service Representative
$12.50/ hour
Estimated Salary: $70K
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