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Customer Service Manager

Atlanta Full-Time
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Client Position Title: Customer Service Manager I

Position Number: 317538

Location: Atlanta, GA

Desired Skill Set:

SME, OCC, OBS

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Title: Customer Service Manager I
Start Date: 7/8/2019
End Date: 7/8/2020
Work Location: Atlanta, GA 30354

Qualifications:
0-3 years

Job Description
• Handles Catering Operations issues that arise during and after normal business hours
• Will triage out to CLIENT caterers and Regional Managers, Catering Operations (as needed) around the network to support inquiries and issues that arise
• Will be connected to OCC, Flight Family, Crew Assist, Social Media, Tower and FA base locations teams and communication channels for monitoring and responding to catering related issues. Will streamline and catering communication flow – especially during after-hours
• Serve as a Catering Operations SME/POC and maintains visibility and communication with the OCC, IFS Flight Attendants and Field Base leaders, and ACS stakeholders to ensure OBS topics/issues, priorities, changes, and needs are supported across the organization.
• Candidates would be required to complete a 30 day immersion plan mirroring new Regional Manager training plans Work Schedule and Reporting Structure
• Catering Operations OCC positions will provide 19/7 365 day 0600-0100 ET coverage. 10 hour shifts – 2nd person on Wednesday's can help with other tasks and special projects on that day.
• Vacation Relief (VR) person works both shifts but not required to cover holidays
• Solid line to OBS Catering Operations, dotted line to IFS OCC (mainly for on-site visibility)
• Catering Operations OCC desk will be located near bridge next to other support teams. Easy access for Dispatchers, Sector Manager, etc.
• Sample work schedule below – AM shift: 0600-1600; PM shift 1500-0100

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)


Job Description 
• Handles Catering Operations issues that arise during and after normal business hours 
• Will triage out to CLIENT caterers and Regional Managers, Catering Operations (as needed) around the network to support inquiries and issues that arise 
• Will be connected to OCC, Flight Family, Crew Assist, Social Media, Tower and FA base locations teams and communication channels for monitoring and responding to catering related issues. Will streamline and catering communication flow – especially during after-hours 
• Serve as a Catering Operations SME/POC and maintains visibility and communication with the OCC, IFS Flight Attendants and Field Base leaders, and ACS stakeholders to ensure OBS topics/issues, priorities, changes, and needs are supported across the organization. 
• Candidates would be required to complete a 30 day immersion plan mirroring new Regional Manager training plans Work Schedule and Reporting Structure 
• Catering Operations OCC positions will provide 19/7 365 day 0600-0100 ET coverage. 10 hour shifts – 2nd person on Wednesday's can help with other tasks and special projects on that day. 
• Vacation Relief (VR) person works both shifts but not required to cover holidays 
• Solid line to OBS Catering Operations, dotted line to IFS OCC (mainly for on-site visibility)
• Catering Operations OCC desk will be located near bridge next to other support teams. Easy access for Dispatchers, Sector Manager, etc.

Skills required

Customer Service
Time Management
Quality Assurance
Problem Solving
Listening
Customer Relationship Management

Location

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$65K
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Customer Service Manager
Estimated Salary: $90K
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Job ID: 317538

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