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Company Contact Info

  • 3250 Brickway Boulevard
    Santa Rosa, CA 95403

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Customer Support Coordinator

SMC Ltd. • Santa Rosa, CA

Posted 1 month ago

Job Snapshot

Full-Time
Manufacturing, Medical Equipment
Manufacturing
Relocation - No

Job Competition

2

Applicants

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Job Description

Responsible for managing customer orders, deliveries and forecast deliverables.  Ability to exercise good judgment and manage communication follow through with customer and SMC Management with regard to matters which may affect the business partnerships as a whole. Requires knowledge of commonly used concepts, practices and procedures following pre-established guidelines to perform the functions of the job.  Monitor daily delivery schedules in order to communicate potential delays to meeting customer acknowledged requests.  Customer’s single point of contact for escalation.  Handle customer complaints, providing appropriate solutions and alternatives within the time limits, following up to ensure satisfied resolution.  Required to attend occasional meetings involving transfer of product from NPD to Commercial stage.

SMC, Ltd. is a globally recognized premium supplier to the medical market, headquartered in Somerset, WI with locations throughout the world.  People committed to speed, technology, and exceptional performance are the cornerstone of our organization.  Comprised of dedicated people and decades of manufacturing experience, we have continued to experience strong growth and currently have outstanding career opportunities for equally dedicated people. 

Job Requirements


 
SMC will provide equal opportunity in employment practices to all employees and applicants for employment in accordance with all applicable federal, state or local equal employment opportunity/affirmative action laws. Employment decisions shall be made without regard to race, color, creed, religion, age, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, pregnancy, marital or parental status, genetic information, arrest and/or conviction record(s), military service, disabled/protected/other veteran status, use or nonuse of lawful products off the employer’s premises during non-working hours, declining to attend a meeting or participate in any communication about religious matters or political matters or any  other protected category that is unlawful to discriminate against under federal, state, and/or local laws.  This policy applies to all areas of employment, including recruitment, advertising, hiring, training and development, promotions, transfers, terminations, demotions, layoffs, compensation and benefits, social and recreational programs, and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws.

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