Reineke Ford Lincolnis looking for experienced Service Advisors to join their team!
The Service Advisor is responsible for building strong customer relationships and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
Meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicle and refer to service history to accurately identify and verify customers’ service needs
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements
Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer
Meet requirements of the state and federal law for automobile repair and consumer protection
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors
As a Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor:
Prior experience in a service advisor role strongly preferred
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