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Help Desk Support

A3 Solutions, Inc. • Fort Mill, SC

Posted 1 month ago

Job Snapshot

Full-Time
Computer Hardware, Computer Software
Information Technology, Installation - Maint - Repair

Job Description

Help Desk Support

Fort Mill, SC USA

Contract-To-Hire

· Utilize call tracking software experience – Service Now

· Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

· Enterprise call center environment

· Respond to queries either in person or over the phone.

· Maintain daily performance of computer systems.

· Respond to email messages for customers seeking help.

· Ask questions to determine nature of problem.

· Walk customer through problem-solving process.

· Run diagnostic programs to resolve problems.

· Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

· Install computer peripherals for users.

· Follow up with customers to ensure issue has been resolved.

· Gain feedback from customers about computer usage.

· Run reports to determine malfunctions that continue to occur.

Job Requirements

Help Desk Support

Fort Mill, SC USA

Contract-To-Hire

· Utilize call tracking software experience – Service Now

· Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

· Enterprise call center environment

· Respond to queries either in person or over the phone.

· Maintain daily performance of computer systems.

· Respond to email messages for customers seeking help.

· Ask questions to determine nature of problem.

· Walk customer through problem-solving process.

· Run diagnostic programs to resolve problems.

· Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

· Install computer peripherals for users.

· Follow up with customers to ensure issue has been resolved.

· Gain feedback from customers about computer usage.

· Run reports to determine malfunctions that continue to occur.

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