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Account Manager (entry level) job in Elk Grove Village at PENCOM – Peninsula Components

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Account Manager (entry level) at PENCOM – Peninsula Components

Account Manager (entry level)

PENCOM – Peninsula Components Elk Grove Village, IL Full-Time
$30,000.00 - $50,000.00 / year
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The Account Manager (entry level) will be responsible for providing a high degree of customer service to existing clients, and actively seeks opportunities to grow new and existing business.


Essential Duties and Responsibilities (including but not limited to):

·         Represents Pencom to customers in a professional and courteous manner

·         Acts an main interface between customer purchasing and engineering departments at Pencom

·         Enters sales and confirms/reports on order status to customer in timely manner

·         Evaluates inventory availability, requests transfers and purchases as needed for customer orders.  Accountable for inventory ordered in to Pencom

·          Finds sources, samples, and technical information as requested by customer

·         Resolves issues with shipments such as missing packing slips, short shipments, wrong parts, etc. between warehouse and customer

·         Generates quotes for customers, enters information to internal system

·         Enters CSI’s and process RTVs (return to vendor)

·         Responsible for follow-up on quotes, samples and orders as needed

·         Partners with Business Development Managers to develop and maintain existing client base, and new clients

·         Visits customer sites with, and independently of, the Business Development Manager as needed

·         Performs cold calling within the Branch territory

·         Responsible for review of open orders (both sales and purchase) to ensure on-time delivery to customers

·         Actions past due invoices in tandem with Business Development Manager

·         Interfaces with internal departments including Quality Control, Engineering, Accounting, Purchasing, and Warehouse as related to customer orders or needs

·         Provides customer documentation to request part numbers from Engineering

·         Drives VI (Visual Inventory) and bin stock implementations

·         Continuously reviews accounts with Business Development Manager to identify areas of business that can be improved 

·         Provides metrics and reporting to Branch manager as required

·         Participates in Corporate Activities such as ISO audits and physical inventory as required

·         May require out-of-state travel for training purposes

·         Other duties as assigned by management

Skills/Knowledge Required:

  • Must be able to read technical drawings and understand manufacturing processes required to make the part
  • Able to think outside the box and help customers by providing alternate options
  • Excellent phone etiquette
  • Proficiency with MS Office Suite (Word, Outlook, Excel and PowerPoint) required
  • Demonstrated communication skills (written/verbal)
  • Self-motivated and able to function independently; detail orientated, organized and must work well as a team player
  • Must be organized with a high attention to detail
  • Works well under pressure in a fast paced office environment, able to multi-task and reliable
  • Ability to sit for long periods of time

Experience/Education Required:

·         HS Diploma and/or education equivalent; Bachelor’s Degree in Business, Marketing or related work experience

·         1 - 3 years of inside sales experience preferred, preferably in fasteners, mechanical components or related field

What we offer:

·         Competitive compensation plan

·         Fun, flexible and casual work environment with amazing people

·         Paid holidays

·         Great benefits including; Medical, Dental, Vision, Flex Spending Account, 401k, Profit Sharing and Life coverage


Recommended Skills

Attention To Detail
Quality Management
Business Development
Team Working
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