Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default3

Claims Resolutions Specialist

HireLive Phoenix Full-Time
$17.00/ hour
Apply Now

 Position: Claims Resolutions Specialist


Essential Functions:

  • Takes ownership of claims and drives claim closure/resolution.
  • Makes decisions and authorize work orders up to a set level
  • Identifies and takes appropriate action/process to allow for sound, timely and cost effective claim closure.
  • Answers incoming calls, emails and voicemails from customers, contractors and escalated calls in a timely manner and according to guidelines.
  • Resolve aged warranty claims and expedite to close.
  • Purchase necessary parts and equipment within a specified limit and skill set/trained.
  • Obtains any necessary documentation form the customer and/or technician and attaches to the contract.
  • Provides assistance with inbound call volume as needed.
  • Performs all tasks in accordance to set performance/methods and procedures, quality assurance and compliance guidelines.


Job Complexities:

  • Perform work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility. Some evaluation, originality or ingenuity is required
  • In accordance with established Methods and Procedures. Decisions made at this level impact the overall claims cost and Customer Satisfaction scores.


Supervision Received or Extended:

  • Work under general supervision applying well established techniques, procedures or specific standards. Work is reviewed for soundness of judgment and overall accuracy
  • Requests or issues that are above scope of responsibility and approval limits are referred to Lead or Supervisor
  • Does not supervise others


Knowledge and Skills/Technology Used

  • Strong understanding of Home Warranty polices and technical expertise with systems and appliances
  • Strong problem solving and conflict resolution skills
  • Excellent verbal and written communications skills
  • Excellent listening skills
  • Ability to anticipate what the customer wants accomplished
  • Proven customer service skills
  • Good organizational skills with the ability to multi-task, prioritize and follow up
  • Ability to overcome objections
  • Ability to handle difficult situations and customers
  • High stress tolerance
  • Good math skills
  • Analytical and detail oriented.
  • Working knowledge of Microsoft Office




Position Requirements:

Typical Education

  • High School Diploma or equivalent

Typical Range of Experience

  • Typically has 4-6 year’s Customer Service experience in a call center environment.
  • Home Warranty or real estate experience desirable




Compensation: Starts at $17+ per hour




First American Home Warranty offers a wide range of affordable home warranty products and services to home sellers and agents. A member of the First American Family of Companies (NYSE; FAF). First American was named one of FORTUNE’s 100 best companies to work for in 2016 and 2017. For more information, visit www.homewarranty.firstam.com




Meet With Hiring Managers on June 19th!

 

Phoenix
Wednesday, June 19th

9:30am – 1:00pm
Embassy Suites Biltmore
2630 East Camelback Road
Phoenix, AZ 85016
Parking: Complimentary



● Bring 10-15 Resumes ● Dress Business Professional ● This is a free event for job seekers

URL blocked - click to apply

Get Social With HireLive!
URL blocked - click to apply | URL blocked - click to apply

Job Opportunities Include:
Inside Sales Reps, Outside Sales Reps, Account Executives, Retail Managers, Account Managers, Insurance Sales, Customer Service, Technical Sales, Sales Managers, Pharmaceutical Sales, Telesales, Sales Trainer, Merchandiser, Mortgage Brokers, Financial Planner, Route Sales, Retail Sales, Retail Management, Human Resources and much more!

Position Requirements:

Typical Education

  • High School Diploma or equivalent

Typical Range of Experience

  • Typically has 4-6 year’s Customer Service experience in a call center environment.
  • Home Warranty or real estate experience desirable

Skills required

Claims
Collections
Billing
Insurance
Call Centers
Written Communication
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: PHX - First America Home

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

HireLive is a leading national recruitment and marketing company located in Southern California. HireLive specializes in producing high quality corporate sales, management, marketing and retail career fairs, interview days, open houses, contingency placements and university recruitment all over the United States. HireLive joins the nation's leading companies with the most qualified candidates.

Here at HireLive we take a personal approach when working with both companies looking to hire and candidates in search of their next job. Our specialized recruiting events and products are the ideal way for both employers and job seekers to meet face-to-face in comfortable and professional environments.

Whether you are a company or a job seeker, HireLive can offer you a way to best utilize your time and efforts in finding your next super star employee or landing your next job!

View the full profile