Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default1

Operations Manager

Eulen Miami DCA Ronald Reagan Washington National Airport Full-Time
Apply Now

The Operation Manager needs to have knowledge of Cabin Service, janitorial and Passenger services; will be directly responsible for overseeing the operation cabin service, Passenger service and janitorial, take accountability for safety, resource management in those areas, operation standards, policy implementation and client relations, as well as controlling and managing the operations budget targets.

    

Responsibilities and Duties

  • Monitor and control performance KPIs such as Cabin Turn/RON, on time arrivals/departures, etc. and ensure they are within established goals
  • Ensure that all records of all transactions relating to the operation are maintained
  • Ensure that administrative and control policies and procedures are maintained
  • Assures all employees comply with company rules and procedures and other authority requirements
  • Take disciplinary action with subordinates as needed
  • Report the Operation’s daily performance to the GM of the Operations
  • Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
  • To lead and manage an operational team to deliver excellent and safe performance in the Cabin and Passenger service functions at a high volume international airport.
  • Implement company Policies and Procedures.
  • Ensures service delivery to customer airlines is according to the airline contracts, and within the agreed budget level.
  • Manage staff of 90+ employees.
  • Suggest, elaborate and document SOPs when considered necessary.
  • Monitors performance, taking action to correct any shortfalls.
  • Liaises with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders.
  • Provides reports as required, and service delivery measurements.
  • Provides leadership to the operations team, developing their skills.
  • Has the duty to suggest any improvements to working practices especially those relating to safety and security.
  • Perform other duties as assigned.
  • Must be flexabile and can work any shifts, Morning, Mid, late afternoon and Overnight.

Quality Management

  • Ensure service levels are achieved
  • Maintain close and effective business relationships with customer, and various control authorities such as Airport Management, Customs, and Immigration
  • Establish strong leadership within all supervisors and ramp employees through excellent communication skills and a positive work environment
  • Meet and exceed client’s goals, expectations and KPI’s.
  • Follow up and answer client inquiries on a prompt manner.
  • Audit Managerial staff on the performance of their functions.

Minimum Requirements:

  • Must have 2 years Ground Handling experience at a high volume international airport.
  • Financial management skills awareness.
  • Able to communicate effectively with senior level personnel and front line staff.
  • Able to work with a multinational work force, and to adjust to the local conditions of the station.
  • A working knowledge of the IATA Standard Ground Handling Agreement.
  • Must be able to lift at least 70 pounds on a continuous basis.
  • Must be able to pass a ten-year background check as required by US Customs.
  • Must pass a drug test.
  • Must have current driver’s license with no violations.

    

Eulen America is an Equal Opportunity Employer. Employment will be subject to criminal background check, physical examinations, drug testing, and reference checks.

Recommended skills

Quality Management
Resource Management
Management
Service Delivery
Financial Management
Operations
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.