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Help desk support/ Service desk support

Systel.Inc Phoenix Full-Time
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Title: Help desk support/ Service desk support 

Location: Phoenix,AZ

 Job description:

 

·         Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. 

·         Analyze, resolve, respond to, and document end user inquiries

·         Install desktop/Laptop software using approved tools

·         Troubleshoot operating system

·         Troubleshoot connection issues with LAN/WAN

·         Update tickets with accurate and timely records of work performed, and resolution detail

·         Maintain and contribute to a knowledge base

·         Coordinate hardware warranty repair

·         Escalate to 3rd party vendors when necessary

·         Responsible for raising and coordinating problem management issues

·         Perform additional tasks (end user/infra related) when required

·         Participate in projects 

·         Strong understanding and skills in SLA, KPI Management 

Recommended skills

Troubleshooting (Problem Solving)
Knowledge Base
Coordinating
Operating Systems
Wide Area Networks
Technical Assistance

Location

CareerBuilder Estimated Salary

Based on Job Title, Location and Skills
$50K
Below Avg. Average Above Avg.
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