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Help desk support/ Service desk support

Systel.Inc Phoenix Full-Time
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Title: Help desk support/ Service desk support 

Location: Phoenix,AZ

 Job description:


·         Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. 

·         Analyze, resolve, respond to, and document end user inquiries

·         Install desktop/Laptop software using approved tools

·         Troubleshoot operating system

·         Troubleshoot connection issues with LAN/WAN

·         Update tickets with accurate and timely records of work performed, and resolution detail

·         Maintain and contribute to a knowledge base

·         Coordinate hardware warranty repair

·         Escalate to 3rd party vendors when necessary

·         Responsible for raising and coordinating problem management issues

·         Perform additional tasks (end user/infra related) when required

·         Participate in projects 

·         Strong understanding and skills in SLA, KPI Management 

Recommended skills

Troubleshooting (Problem Solving)
Knowledge Base
Operating Systems
Wide Area Networks
Technical Assistance


CareerBuilder Estimated Salary

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