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Customer Service Representative at 1Point System LLC

Customer Service Representative

1Point System LLC Cincinnati OH ZIP- 45241 & 45245, OH Full Time
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Position: Customer Service Representative

Location: Cincinnati, OH - 45241/45245

Duration: Full Time

Interview mode: Phone/Skype

Job Description

As a Customer Service Representative, the associate has to handle outbound calls to the customer or B2B Providers within guidelines/goals established by the client and management. This position requires excellent communication skills; an enthusiastic approach to customer interactions; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail and must have good system skills in Excel, Word and Outlook to ensure clearance of high volumes.


Responsibilities

  • Perform  inbound OR outbound call as per SOP and get the necessary information from the end client
  • Document the same in the system and complete the work item
  • If needed; the WI has to connect with client team
  • Collaboratively work with Back-office team for back and forth communication

Recommended Skills

Call Centers
Customer Service
Customer Support

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