What is the Customer Service Representative – Commercial Billing role?
Are you eager to learn and ready for a new challenge? If you like to talk to small and medium business customers and work on a computer in a lively environment, we’d like to talk about your future with Spectrum. Our billing representatives bring it all together using knowledge of Spectrum’s offerings learned through our representative training program. We will teach you the skills you need to grow with us, to build relationships and to create a quality customer experience. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand.
It’s all about learning and growing
This may be a new road for you, but the journey is all mapped out. You can trust our quick and thorough training plan to make you an expert on Spectrum's industry-leading products and services in about five weeks, taking home full pay for the time you spend learning.
After that, consider yourself the voice of Spectrum: fielding questions, processing orders, updating account records, and staying current on all our newest technologies. You’ll also learn how and when to schedule a field visit and when to bring in support for challenging calls. Plus, peer mentors and a dedicated coaching line are always available if you have any questions.
With a deliberate path to success
We know that the best people to lead are those who have been down the same road before. That’s why most of our supervisors started as Customer Service Billing Representatives themselves, learning and growing with us. Eventually you too may lead and support your own enthusiastic team. On top of that, Spectrum offers benefits like education assistance and other programs to help you and your family thrive at all stages of life.
Are you ready to join our team?
Now that you know a little more about us, why not apply now?
Heads up! There is a brief assessment in the application. We recommend using a desktop computer or laptop in a distraction-free environment.
What do you need to get started?
Minimum requirements for the Customer Service Billing Representative are:
Ability to read, write, speak and understand English
Ability to handle multiple tasks
Strong organization and time management skills
Excellent interpersonal skills
Proficiency with PCs, Microsoft Office Suite and general intranet navigation
Minimum education needed:
High School Diploma or equivalent
Related work experience needed:
Previous customer service representative experience
Experience working in cable operations and/or telecommunications call center
Ability to effectively train and offer guidance to other representatives is preferred
Identify Customer Need