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Call Center Agent job in Mesa at On Demand Staffing

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Call Center Agent at On Demand Staffing

Call Center Agent

On Demand Staffing Mesa, AZ Full Time
$31,200 - $37,440/Year
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In bound and outbound calling

  • Manage call center representatives and call performance
  • Perform call center follow-up
  • Perform other call center duties
  • Prepare call center performance reports
  • Report daily call center stats
  • Assist with supporting call-center
  • Selling services to consumers who call the call center
  • Maintain call center database by entering information on every call
  • Provide support for call center agents on escalated calls
  • Provide backup call center management
  • Plan for call center technologies
  • Receive inbound calls from customers
  • Impacting call center performance to management
  • Lead an exceptional call center team
  • Manage the daily call center operations
  • Resolve inbound customer calls regarding account
  • Maintain call center database by entering information
  • Define inbound call readiness state
  • Processing customer transactions in a call center environment
  • Maintain call center database by recording call outcomes and disposition

Recommended Skills

  • Clarify Desired Information
  • Customer Service
  • Provide Helpful Service
  • Telephone Skills
  • Utilize Questioning Skill
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