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Call Center Representative

Fort Wayne Full-Time
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Client Position Title: Customer Service Rep

Position Number: 318420

Location: Fort Wayne, IN

Desired Skill Set:

Call Center, Customer Service, Data Entry, Troubleshooting

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Call Center Representative
Location:Fort Wayne, Indiana 46818
Job Type: Full-time

Available Shifts: Full time, second shift 3PM start time with one weekend day required

Duties/Responsibilities
Responsible for all customer inquiries and questions
Provide excellent customer service at all times
Follow up to customer inquiries by taking specific action in a timely manner
Troubleshoot website problems
Enter data from customers into various software programs
Appropriately communicate with upset customers to resolve their inquiries
Thrive as a team player in a fast-paced, high-energy, change-oriented environment
Participate in additional training courses when needed
Performs other related duties and assignments as required and as assigned by supervisors

Qualifications
Must be at least 18 years of age
High School Graduate or GED
Possess a high level of Professionalism
Logical problem-solving skills and ability to multi-task
Ability to use Windows operating systems and navigate between various windows
Proven oral and written communication skills
Must have availability to work various shifts
Ability to work under pressure
Continuously demonstrate a high sense of urgency
Must have a keen sense of attention to detail, taking the initiative
Must be able to pass a Federal Background Check and Drug testing
Ability to understand and empathize with costumer's issues.

Benefits
Paid training
Stable schedules to provide you a strong work - life balance
Job Stability with Growth Opportunities - 95% of our support leaders have been promoted from within
Wide variety of schedules available; afternoon and evening shifts. (we have a few morning schedules, but most will begin at 3pm or later). You will need to be able to work one weekend day.
Shift differential for working hours between 7pm - 4:59am
Comprehensive Benefits (eligible for most after 60 days): Medical, Dental, Vision, 401K, Company-Paid Life Insurance, Short Term and Long Term Disability Insurance, Prescription Drug Savings plan, and more!
Paid Time Off after 90 days (80 hrs. first year)
The chance to further develop your skills and experience



Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)


Qualifications
Must be at least 18 years of age
High School Graduate or GED
Possess a high level of Professionalism
Logical problem-solving skills and ability to multi-task
Ability to use Windows operating systems and navigate between various windows
Proven oral and written communication skills
Must have availability to work various shifts
Ability to work under pressure
Continuously demonstrate a high sense of urgency
Must have a keen sense of attention to detail, taking the initiative
Must be able to pass a Federal Background Check and Drug testing
Ability to understand and empathize with costumer's issues.

Skills required

Customer Service
Assist Individual
Telephone Skills
Update Customer Information
Take Customer Order
Utilize Questioning Skill

Location

Salary Estimator

Based on Job Title, Location and Skills
$38K
Below Avg. Average Above Avg.

Career Path

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Call Center Representative
Estimated Salary: $64K
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Job ID: 318420

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