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Customer Care Rep... in Haralson,Georgia
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Servicing Specialist

American Credit Acceptance Forest Park, GA Full-Time
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American Credit Acceptance in Forest Park, GA is seeking Servicing Specialists (Collections Specialists) for their team.  No experience required - we will train!  

Classes to start August 26th, September 30th and October 21st.

Summary/Objective

The entry level Servicing Specialist I will initiate customer contact through an automatic dialer and evaluate customers' financial situations.  Professionally negotiates for full payment or creates terms for repayment.  Will skip-trace to find and collect on delinquent accounts.  May work on special projects, or be required to compose written documents and perform collateral analysis. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Make 200-300 calls each day to our customers

·         Uses a predictive dialer system to initiate customer contact

·         Work with the customer to get their car payment made

·         Use skip trace when needed to find additional customer contact information

·         Document information from various sources within the company’s computer systems

·         Other duties as assigned 

*Candidates moving through the process will be asked to apply online through our system.   

·         Excellent problem solver, with ability to prioritize

·         Adept at navigating various computer applications

·         Proven ability to multi-task

·         Strong attention to detail

·         Excellent written and verbal communication skills

·         Stable work history

·         High School Diploma or GED; or at least 5 years of collections experience required.

·         4 years of college or equivalent preferred

·         1 year or more of collections, customer service, or sales experience

·         Proven track record of successful collections or relevant experience a plus

 

Supervisory Responsibility

This position has no supervisory responsibilities.

 

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday three days 8:00 a.m. to 5:00p.m. and two days 10:00a.m. pm to 7:00p.m. pm with occasional weekends.

 

Travel

No travel is expected for this position.

 

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills required

Social Work
Social Services
Child Welfare
Licensed Clinical Social Worker (Lcsw)
Case Management
Family Therapy
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American Credit Acceptance (“ACA”) is a rapidly growing, subprime automotive finance company that has been operating since 1991. In August 2007, successful entrepreneur and businessman, George D. Johnson, Jr., purchased a captive finance subsidiary from one of the nation’s major dealer groups and formed ACA.

ACA has quickly established itself as a lender of choice for deep subprime automobile lending needs in franchise and independent dealerships nationwide. We provide loans to consumers who otherwise could not obtain financing from traditional banks, credit unions, and manufacturer’s captive finance companies. ACA targets a wide spectrum of our dealer partner’s inventory, including new vehicles and used vehicles with mileages up to 100,000.

ACA continues to grow its market share and dealer partnerships through superior customer service, reliability, accessibility, and transparent guidelines and policies.

We are rapidly growing in our established markets located in Alabama, California, Colorado, Florida, Georgia, Michigan, Missouri, North Carolina, Nevada, Ohio, Oklahoma, South Carolina, Tennessee, and Texas. We would welcome the opportunity to show how our best-in-class service and common sense lending approach can increase sales and profit levels for your organization.

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