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Field Service Technician

Viking Masek Global Packaging Oostburg, WI Full-Time
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Provide service and Training to existing and prospect customers. Manage customer service related issues, product service alerts, troubleshooting, and warranty issues that may arise. Utilize ERP to assist with Service Reports, call logs and customer experience reporting, helping the organization keep the customer database in pristine condition. This role is responsible for understanding the company and customer technical needs to achieve company and customer needs. Responsibilities for this position include establishing and maintaining industry and company technical knowledge, working with Project Managers and cross functional teams and researching and evaluating onsite solutions to solve an organization's technical challenges. Expert in industry, packaging machines and technical skill sets.

Job Duties & Responsibilities:

  • Communication with the Production and Service teams
  • Works with internal departments as needed
  • Maintains technical and operational documentation
  • Study and standardize procedures to improve efficiency of Technical Services team
  • Provide service and customer support during field visits or dispatches
  • Manage all on site installation, repair, maintenance and test tasks
  • Produce timely and detailed service reports
  • Follow all company’s filed procedures and protocols
  • Cooperate with technical team and share information across the organization
  • Build positive relationships with customers
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Documents service and installation actions by completing forms, reports, logs, and records.

In addition too:

  • Always sell the Viking Value Proposition
  • Continuous improvement and industry training upkeep

Hours: Monday through Friday. Travel required 70% annually and of work week. May travel on weekends to arrive at scheduled destination on time.


  • Commitment, Accuracy, Accountability, Communication, Closure
  • Positive and Supportive Attitude
  • Understand the Company and department processes
  • Be Innovative
  • Driven and Passionate
  • Prepare to Win
  • Promote Teamwork
  • Professionalism, Optimism, Realism

Skills required

Preventive Maintenance
Perform Repair
Installations (Manual/Mechanical)
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We manufacture rugged and economical VFFS baggers, high-speed continuous motion vertical baggers, stick pack and sachet packaging machines, and rotary premade pouch machines. Our baggers integrate seamlessly with weighers and fillers, infeed and outfeed equipment, metal detectors and X-ray systems, cartoners and casepackers, and other automated packaging equipment. Viking Masek has packaging covered from Tote to Pallet™. From cheese and coffee, to raw poultry and fresh vegetables, to pharmaceuticals and dietary supplements, plus much more, Viking Masek has the packaging solution.

Automated packaging machinery is a substantial investment. We believe you deserve a partner that will do whatever it takes to make your packaging ideas reality and provide the best possible ROI. No matter what you’re trying to bag, we are here find a way to make it happen. We love a challenge. Bring it on.

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