Our firm, seeking passionate and dedicated candidates for our open Customer Service Representative position. This position is accompanied with extensive, one-on-one training in order to provide each of our Representatives the skill set and knowledge necessary for success within our organization.
Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
We feel this position is ideal for people who consider themselves outgoing, personable, and love communicating on a face-to-face level with our clients and their customer base alike! At our company, we operate as a team, relying on each other and our clients to come together for the betterment of not only our company but most importantly, each Brand we represent.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Local candidates only at this time as we are looking to hire within the next 4 weeks!
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