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Customer Service Representative

Sunrise Systems, Inc Madison Contractor
$18.00 - $20.00 / hour
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•        Collects large and moderately complex past due accounts utilizing available technology and collection strategies.

•        Negotiates payment plans with past due customers. Evaluates financial statements and other customer information and authorizes establishment of credit within the company guidelines.

•        Reviews account status; Recommends and authorizes additional sales to the customer. Assists with account resolutions for misapplied cash and refers problem accounts to supervisors.

•        Manages assigned accounts to maintain low levels of delinquency.

Required Skill: 

•        Minimum of 1 year of experience in customer service

•        Ability to remain seated for long periods of time to perform telephone work in a call center environment

•        Capacity to quickly change focus on work activities

•        Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$19
Below Avg. Average Above Avg.

Career Path

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Customer Service Representative
$18.00 - $20.00 / hour
Estimated Salary: $64K
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Sunrise Systems was founded in 1990 and has since evolved into a leading professional Services and Solutions firm specializing in the areas of Staffing, Information Technology development and IT Consulting services. With over 20 years of industry experience, we at Sunrise Systems pride ourselves on our flexible engagement models, designed to cater to our client's Staffing, Consulting and Technology needs. Over the years, Sunrise has built a strong talent pool with a wide range of experienced IT professionals. With our proven placement strategy, we offer clients unparalleled project management experience, technical expertise and industry-specific acumen, as well as the right professionals to fit any unique company culture.
 
At Sunrise, we have always believed that business should be personal. That’s why we have developed flexible engagement models that allow our clients to set the parameters of their software development projects. We work hard to accommodate tight budget constraints and are mindful of short timelines. Moreover, our customizable products strive to meet the specific needs of our clients, eliminating any notion of a one-size-fits-all software solution. Our client-focused operations are strengthened by our ability to perform services either at the customer site or at one of our technology centers. We leverage our offshore and onshore development capabilities as we strive to meet and exceed customer specific requirements.

No matter the challenge or the industry, Sunrise Systems has the experience, talent, and dedication to provide the right solution for your business.

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