Major purpose: Provides effective support to customer service peers and customers relating to identifying and removing obstacles to sales orders.
Proficiency with NetSuite and SAP system to identify problems with customer orders then create necessary solutions. Takes lead role in tracking back orders and other problematic orders and successfully resolving each one. Acts as lead liaison between external customers and customer service, product management, warehouse and other internal business groups. Proficiency in Excel to create reports documenting errors with customer orders. Utilizes effective listening and communication skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders. Efficiently records and processes orders, faxes, pending returns, returns, debits, credits, inquiries, and feedback. Takes personal ownership for meeting established individual and team metrics. Consistently executes on all requirements. Meets or exceeds monitoring standards on phones and online. Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems. Performs filing functions for orders, reports, and other documents. Bi-lingual (English / Spanish) a plus. Proficiency with required software programs including NetSuite and SAP. ● Proficiency with Excel. ● Must be able to learn and pass competency assessments specific to industry regulatory requirements.
[Axelon Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.]
Accounting Assistant, Clerical, Data Entry, NetSuite, SAP, MS Excel, Spreadsheets
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