BDC Sales Representative / Call Center / Internet Sales
Bertera Subaru of Harford is looking for talented and outgoing Internet Sales Representatives to join our sales team.
Internet Sales Representatives will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). Internet Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.
Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
Maintain an ongoing customer database to capture repeat business
Keep website up-to-date with vehicle specifications and availability
Schedule appointments with interested buyers for test drives and delivery of vehicles
Disclosing terms of sales with consumers and reviewing sales with dealership management
Previous experience working in a fast-paced environment required
Previous sales, customer service, call center, and appointment setting experience is a plus
Outgoing personality with expertise at developing relationships (i.e., a “people person")
Excellent phone skills; “Smile and Dial" winning attitude
Handle heavy phone contact
Basic computer software and internet proficiency
Excellent verbal and written communication
Professional work ethic, dependable, and detail oriented
Steady work history and the commitment to starting a new career
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