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Customer Service Representative / Account Coordinator job in Cincinnati at Finao Management Inc.

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Customer Service Representative / Account Coordinator at Finao Management Inc.

Customer Service Representative / Account Coordinator

Finao Management Inc. Blue Ash, OH Full Time
$40,000 - $52,500/Year
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SUMMARY:

The Customer Service Representative / Account Coordinator is responsible for the accurate and professional exchange of information on daily business activities between customers and our clients. The Account Coordinator is a key interface with the customer and plays a pivotal role in the success of this relationship.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Includes the following. Other duties may be assigned:

  • Tracks and expedites all aspects of orders for assigned customers.
  • Completes required reports (e.g. – status reports, forms, etc.) for the customer.
  • Control and determine materials, time, and process of production runs based on the Customer’s forecast.
  • Acts as the main liaison between the customer and production facilities.
  • Expedites the accurate flow of information within production facilities.
  • Interfaces with the customer via the phone, email, etc., and will visit customers with sales reps as required.
  • Prepares internal reports as required.
  • Processes complaints and other documentation as required.
  • Responsible for coordinating daily shipments.
  • Process invoices daily and credit notes as required.

EDUCATION AND/OR EXPERIENCE: 

  • Bachelor degree or equivalent from four-year college or technical school; or Associates degree with 2 years of related experience and/or training; or equivalent combination of education and experience.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Knowledge of Microsoft Office required. SAP experience helpful, but not necessary.
  • Must be able to work longer than normal hours from time to time, plus be available to travel overnight on customer visits.

Recommended Skills

  • Customer Service
  • Help Customer
  • Identify Customer Need
  • Resolve Customer Issue
  • Resolve Request
  • Retention Management
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Job ID: FINAO

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