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Customer Service Representative at Sedona Staffing - Iowa

Customer Service Representative

Sedona Staffing - Iowa Southfield, MI Full-Time
$14.50/ hour
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SERVICE CENTER REPRESENTATIVES

WAGES: $14.50/ HOUR, 40 HOURS PER WEEK

TRAINING ONSITE: DEC 7 th – 10 th , THEN WILL TRANSITION REMOTE, MUST HAVE INTERNET AND THE ABILITY TO WORK FROM HOME

TRAINING HOURS: 9:00 AM TO 5:30 PM

REMOTE HOURS: BETWEEN 8AM AND 6PM, MUST BE ABLE TO WORK ANY HOURS WITHIN 8AM TO 6PM AS SCHEDULE WILL VARY EVERY 2 WEEKS

LOCATION: SOUTHFIELD, MICHIGAN

PRIMARY PURPOSE: To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.

What you get to do:

Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.

Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status

Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.

Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.

Assigns new claims to the appropriate claims handler.

Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.

Attendance during scheduled work hours is required.

What we need from you: 

 High school diploma or GED required. College courses preferred

 One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

 Excellent oral and written communication skills

 PC literate, including Microsoft Office products

 Strong organizational skills

 Good interpersonal skills

 Ability to multi task in fast paced environment

 Ability to support multiple clients across communication channels and utilize multiple systems simultaneously

 Ability to work in a team environment and/or independently

Interested in learning more? Please submit a copy of your professional resume to: [ Link removed ] - Click here to apply to Customer Service Representative

Sedona Staffing Services is an Equal Opportunity Employer

Recommended skills

Customer Service
Microsoft Office
Phone Support
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