PrideStaff is currently recruiting for Collections Team Lead for a local travel benefit company. This is an excellent opportunity for a customer focused individual that is self motivated, outgoing, and goal oriented. Bonus provided!
Responsibilities and Duties:
Lead a team of call center representatives to deliver expected sales/collections results by making outbound calls and taking inbound calls from members.
Supervision and development of the Team, including hiring, disciplinary actions, setting daily, weekly, and monthly goals, counseling and training, evaluating performance, and directing work assignments to ensure effective departmental operations.
Participate in manager meetings, brainstorming sessions and communicating with each other to improve company revenue and customer service.
Ensure proper resolution to escalated member concerns and document resolution appropriately.
Identifying opportunities and present logical solutions for business and process or systems improvements.
Qualification & Requirements:
Minimum of 3 years collections/sales experience
TimeShare experience a plus
Strong communication and collection skills
Demonstrated ability to achieve sales/collections goals through management
Strong presentation and facilitation skills with the ability to motivate and engage others
Help us improve CareerBuilder by providing feedback about this job:
Report this job
Report this Job
Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to ourTrust and Site Security Team
privacy and protection,
when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder
Terms and Conditions
for use of our website. To use our website, you must agree with the
Terms and Conditions
and both meet and comply with their provisions.