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Collections/Sales Team Lead

PrideStaff Asheville Full-Time
$13.00 - $15.00 / hour
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PrideStaff is currently recruiting for Collections Team Lead for a local travel benefit company. This is an excellent opportunity for a customer focused individual that is self motivated, outgoing, and goal oriented.  Bonus provided!

Responsibilities and Duties:

  • Lead a team of call center representatives to deliver expected sales/collections  results by making outbound calls and taking inbound calls from members. 
  • Supervision and development of the Team, including hiring, disciplinary actions, setting daily, weekly, and monthly goals, counseling and training, evaluating performance, and directing work assignments to ensure effective departmental operations. 
  • Participate in manager meetings, brainstorming sessions and communicating with each other to improve company revenue and customer service. 
  • Ensure proper resolution to escalated member concerns and document resolution appropriately. 
  • Identifying opportunities and present logical solutions for business and process or systems improvements. 

Qualification & Requirements:

  • Minimum of 3 years collections/sales experience 
  • TimeShare experience a plus 
  • Strong communication and collection skills 
  • Demonstrated ability to achieve sales/collections goals through management 
  • Strong presentation and facilitation skills with the ability to motivate and engage others 
  • Decision-making and problem-solving abilities 

Hours: Monday thru Friday from 9:00 am to 5:00 pm

Recommended skills

Customer Service
Success Driven
Self Motivation


Salary Details

Based on Job Title, Location and Skills
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Collections/Sales Team Lead
$13.00 - $15.00 / hour
Estimated Salary: $88K
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