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Project Manager - Client Implementation job in Raleigh at Patterns Hiring LLC

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Project Manager - Client Implementation at Patterns Hiring LLC

Project Manager - Client Implementation

Patterns Hiring LLC Raleigh, NC, NC Full-Time
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Role: Project Manager - Client Implementation

Location:  Raleigh, NC (if non-local, must relocate once COVID is contained)

Duration: Long Term

 

Important Key Notes:

·         Solid core project manager experience, hands on, and recent is a stringent requirement.

·         Solid technical understanding of the layers of infrastructure technology with minimum 6 years IT Service Delivery Client On-Boarding experience.

·         Candidates need to come from the IT Domain to fit and Networking Domain.

 

Description:

·         The Project Manager - Client Implementation is responsible for the delivery of multiple on-going Client Provisioning orders.

·         This includes client interaction and communication, timeline and critical task management, coordination across multiple groups both technical and non-technical, and a focus on resolving project-related issues.

·         The 2 main elements we’re looking for here are:  1) strong hands-on core project management, and 2) solid technical understanding of the layers of infrastructure technology.

 

Requirements:

·         6 years of IT service delivery client on-boarding

·         Strong core project management hands-on experience and recent

·         Solid technical understanding of the layers of infrastructure technology.

·         Demonstrates excellent customer service skills

·         Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information

·         Must possess initiative with strong analytical and problem-solving skills

·         Strong familiarity with project management tools and methodologies

·         Strong analytical and decision-making skills

·         Strong verbal and written communications skills

·         Strong interpersonal, organization, and planning skills

·         Ability to effectively communicate with internal and external customers

·         Must possess excellent MS Office skills especially Project and Excel

·         Must display great attention to detail

·         Comfortable making presentations and facilitating meetings

·         Must be comfortable working in a fast-paced dynamic environment

·         Possess general understanding in the areas of data center and managed hosting services is a plus but, not required

·         Understanding of cloud, networking and Disaster Recovery technologies is a plus

·         PMP certification is a plus but, not required

·         Bachelor’s degree in business or related field.

 

Preferred Experience:

·         Minimum of 6 years direct externally facing customer implementation experience.

Responsibilities:

·         Provides quality internal and external customer service surrounding the Company values.

·         Manage the delivery of services focused on our Private Cloud, Disaster Recovery, Networking, or other product designated orders from customer introduction to completion and internal hand-off Oversee all aspects of new client implementations and existing client upgrades

·         Responsible for timely project completion, issue identification/resolution, and customer delivery

·         Ensures clients clearly understand the status of project throughout all phases; including completed tasks, pending deliverables, and outstanding items

·         Coordinates internal and external resources to ensure client and company objectives are met

·         Performs daily progress tracking including resource management, inventory allocation/tracking, and workflow supervision of multiple projects.

·         Collects and records installation documentation including customer set-up documents and configuration related information

·         Creates and executes project work plans and revises when appropriate to meet changing needs and requirements

·         Summarizes progress of the order and prepares interim and project completion reports

·         Reviews deliverables prepared by team before forwarding to the clients

·         Effectively enforces project standards and communicates expectations thereof Facilitates internal team and customer meetings effectively

·         Holds regular status meetings with project team

·         Suggests improvement to internal processes along with possible solutions to be more efficient

·         Complies with and helps to enforce a standard policies and procedures

·         Effectively interfaces with Business Operations organization for billing and contractual tasks

·         Other duties as assigned.

 

Essential Functions:

·         Customer service focused and portrays energy, professionalism and welcoming characteristics. 

·         Strong ability to work in a highly sensitive and confidential environment.

·         Ability to meet deadlines and handle sensitive and pressured situations.

·         Ability to identify issues and help develop strategy and tactical plans for various department initiatives

·         Ability to use good judgment and decision-making skills

·         Ability to use a PC, keyboard, and other standard office equipment.

Recommended skills

Agenda (Meeting)
Infrastructure
Professional Attitude
Decision Making
Coordinating
Disaster Recovery
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