Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Mfs6hj5yp34z9xk5dsf

Customer Service Representative - OTC

Stafford Communications Group New Providence Full-Time
Apply Now

Stafford Communications is uniquely different.  We provide Call Center, Consulting and Marketing Services to our clients.  We handle customer contacts on behalf of some the nation’s most prominent brands from our call centers in New Jersey and Canada.  Our business model features a robust quality and compliance consulting practice that helps companies optimize their own internal call center operations.  As experts in regulated industries, we help pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies build brand loyalty by providing their customers with exceptional experiences.  Come join us!


Customer Service Representative - Over-the-Counter (OTC) Products


SUMMARY:


The Customer Service Representative is responsible for responding to complex consumer inquiries via phone, email and social media. The ideal candidate will possess strong multi-tasking skills while working on several programs simultaneously and ensuring client contractual agreements are met. Our contact center provides extraordinary service and the Representative must be energetic, friendly, skilled and committed.


KEY RESPONSIBILITIES:

  • Answer incoming phone calls, and respond to written communication
  • Provide product information and make recommendations based on consumer’s needs
  • Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette, with a focus on women’s health, children’s health, and dietary supplements.
  • Continually maintain working knowledge of all company products, services, and promotions
  • Log customer and contact information using various Client Relationship Management (CRM) tools

QUALIFICATIONS:

  • An outgoing personality, with excellent interpersonal and relationship management skills. 
  • Strong verbal and written communication including active listening and reflection with the goal of gathering information, problem solving and diffusing difficult callers. Must to able to maintain professional behavior in stressful situations. 
  • Ability to navigate between several computer screens (e.g., CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information. 
  • Bilingual in both English and Spanish a plus, with excellent verbal and writing skills.

EDUCATION and/or EXPERIENCE:

  • College degree preferred with minimum of 3 years customer service experience.
  • Strong computer experience working on multiple software programs.
  • Consultative customer service skills: ability to analyze a customer’s situation and present a solution.
  • Excellent oral and written communication skills.
  • Must be authorized to work in the US without sponsorship

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

Based on Job Title, Location and Skills
$77K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Representative - OTC
Estimated Salary: $64K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Stafford Communications is a consulting company that specializes in customer service, compliance, and marketing. Stafford works with pharmaceutical, healthcare, food, consumer packaged goods, and beauty care companies – ensuring their customer service initiatives are aligned to their marketing programs so they intrinsically support each other.

Stafford has offices in New Jersey and Rothesay, Canada.

View the full profile