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Company Contact Info

  • McCarter Highway
    Newark, NJ 07114

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Bilingual Customer Service Reps

MMC • Newark, NJ

Posted 1 month ago

Job Snapshot

Full-Time
Travel - None
Degree - High School
$14.00 - $17.00/Hour
Government - Civil Service
Customer Service

Job Description

 

Need Bilingual Call Center Reps ASAP!  

 

Location: Newark, NJ

 

Inbound call center; No sales

 

Hours: Monday through Friday 7am to 7pm

 

Pay is $14.45

 

Job Details:

This is a temp to hire opportunity. MUST BE BILINGUAL ENGLISH/SPANISH

  • Provides efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs.
  • Maintains sincere interest in providing stellar customer care.
  • Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.
  • Exercises independent thinking in meeting customer expectations.
  • Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image.
  • Ability to process information quickly and accurately.
  • Ability to handle routine customer transactions.
  • Ability to work under time constraints.
  • Ability to understand and apply new concepts.
  • Ability to analyze information and evaluate results.
  • Ability to effectively deal with complex customers.
  • Ability to create positive customer relationships by defusing angry and upset customers.
  • Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment.
  • Attention to detail-documentation and follow-up

Job Requirements

Dress Code:

Business casual

 

Job Requirements:

·         Bilingual Spanish/ English a MUST

  • Excellent Phone Etiquette
  • Data Entry Skills
  • 25 wpm
  • High school diploma or equivalent
  • Call center or customer service experience (retail, restaurant etc. Ok)
  • Computer skills/ability to navigate Internet Explorer
  • Excellent communication skills
  • Banking experience helpful

 

If you are interested, please email Erin at emcafee@mmcgrp.com and she will get you hired.

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