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Company Contact Info
- North Birmingham, AL 35222
- Valerie Gentry
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Transportation Agent Support Specialist
e-staff, Inc. • North Birmingham, AL
Posted 2 months ago
Agent Support Specialist
- Assist brokerage/agent in day-to-day operations
- Point of liasion between customer and carrier
- Customer Service / Account Management is first and foremost
- Create new customer and carriers in McLeod software
- Schedule customer orders and
- Schedule carrier set-ups and load processing
- Daily check calls
- Process weekly carrier and agent settlements
- Review invoices and bill of ladings for carrier and customers
- Monday - Friday
- 7:30 - 4:30 (possible overtime)
- Previous customer service/dispatch/sales support/account management in the transportation or a related industry
- Provide excellent customer skills, positive mindset, clear and concise verbal communication skills
- Excel - create spreadsheets with simple formulas and formatting is required
- Experience using McLeod software is highly preferred
- Accounting experience is preferred