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Company Contact Info

  • North Birmingham, AL 35222
  • Valerie Gentry

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Transportation Agent Support Specialist

e-staff, Inc. • North Birmingham, AL

Posted 2 months ago

Job Snapshot

Travel - None
Experience - 2 years
Degree - High School
$13.00 - $15.00/Hour
Customer Service, Transportation, Admin - Clerical
Relocation - No

Job Description


Agent Support Specialist 

  • Assist brokerage/agent in day-to-day operations
  • Point of liasion between customer and carrier
  • Customer Service / Account Management is first and foremost
  • Create new customer and carriers in McLeod software
  • Schedule customer orders and 
  • Schedule carrier set-ups and load processing 
  • Daily check calls 
  • Process weekly carrier and agent settlements
  • Review invoices and bill of ladings for carrier and customers  

Job Requirements

  • Monday - Friday
  • 7:30 - 4:30 (possible overtime)
  • Previous customer service/dispatch/sales support/account management in the transportation or a related industry
  • Provide excellent customer skills, positive mindset, clear and concise verbal communication skills
  • Excel - create spreadsheets with simple formulas and formatting is required
  • Experience using McLeod software is highly preferred
  • Accounting experience is preferred 
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