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  • Fayetteville, NC

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Virtual Customer Service-Technical Support

Conduent, Inc. • Fayetteville, NC

Posted 25 days ago

Job Snapshot

Full-Time
Telecommunications
Customer Service, Information Technology

Job Competition

59

Applicants

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Job Description

Description

Do you love helping others? Are you a compassionate communicator, a problem-solver that can multi-task ? If so, then we here at Conduent want to hear from you.
We currently have immediate openings for this opportunity in the following states:
Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Idaho, Indiana, Iowa, Kansas Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming.
Conduent Offers:
  • Paid training at $12 per hour
  • Competitive compensation of $13 per hour after 90 days of consecutive employment
  • Full Time Employment
  • We offer Medical, Dental, Vision benefits, comprehensive coverage with flexible options, including FSA and HSA and 401K
  • Paid Time Off
  • Fun team oriented remote environment, we believe in Employee Engagement and want you to have fun
  • Company discounts at restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and more
  • We offer varying schedules based on business needs
  • We offer ongoing training programs to advance your career
  • Mentorship programs to help you be successful
As a Work At Home Call Center Representative you will support our customers and provide solutions to their technical issues. We will rely on you to actively listen and be empathetic while you use your love of current technology, passion and creativity to resolve their problems and meet their needs in a timely manner.

Job Requirements

Requirements:

  • Technical aptitude with a confident familiarity of Smartphones, tablets, operating systems, PC and Macs
  • Minimum 6 months experience providing service to customers in some capacity (via phone, chat, in person, etc.)
  • Are you available to work an 8-10hr shift between the hours of 7:00 a.m. and 11:00 p.m. CST including evenings, weekends and holidays while having the ability to adjust to a change in schedule ?
  • Handle multiple computer applications at one time
  • Understand the concepts of navigation, search engines, downloading music, and other web based applications
  • Attend approximately five to six weeks of required virtual training on a fixed schedule that may include nights or weekends
  • Complete initial training with 100% attendance and a minimum 80% passing score on final training exam.
  • Ability to type 35 WPM while talking to customers
  • Successful completion of pre-employment assessments and a background check
  • A distraction free workspace that will allow you to meet our requirement of working independently without other parties being in the workspace during your scheduled shift. An area where no other parties would enter your workspace during your scheduled shift for any reason.
  • Be able to guard client information closely by ensuring that no cell phones, pens, tablets, devices that capture information are in the work area.
  • High Speed Cable Internet Service (10 megabits download and 3 megabit upload) from a reliable cable provider.  Satellite internet not acceptable
  • High School Graduate or general education degree (GED) required
  • 18 years of age or older
Ifthisdescribesyou,thenapplytodayforimmediateconsideration.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.
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